Shipping policy

At Milavo, our goal is to provide our customers with reliable and efficient shipping. Below you'll find all the important information about our shipping process, delivery times, and our responsibilities.

Bearbeitungszeit

Orders are typically processed and dispatched within 1–2 business days of payment confirmation, excluding weekends and public holidays. During peak seasons or promotional periods, processing times may be slightly extended. We appreciate your patience.

Delivery

Delivery times are usually 5-10 days, but may vary depending on the destination. Please note that unforeseen circumstances such as weather conditions, customs processing, or carrier-related issues may affect delivery times.

Address Changes

If you wish to change your delivery address after placing your order, please contact us immediately. We will do our best to implement changes in time. However, once your order has entered the shipping process, address changes can unfortunately no longer be guaranteed.

Order Cancellations

Please note that cancellations are not possible once an order has been placed. As soon as your order is submitted, it is automatically forwarded for processing. We appreciate your understanding. Of course, once your order has been delivered, you are welcome to return the item in accordance with your right of withdrawal. For more information, please refer to our Refund Policy.

Tracking & Support

Once your order has shipped, you'll receive an email with your personal tracking number, allowing you to monitor your delivery status online at any time. If your package appears to be lost or tracking hasn't updated, our customer support team is always happy to help.